Administration Training

We can provide training to your staff on administering the OfficeIPLink™ IP PBX. This includes the following

• Extensions Maintenance (Add/Rename/Remove)
• User Maintenance (Add/Rename/Remove & Security rights)
• Setup of Voicemail
• Setup/Change Announcements
• Configuring Phones using the provisioning tool
• Setup of IVR  and Changes
• Setup of Queues and Changes
• System Backup
• Time Based Routing Maintenance
• New Recordings
• Outbound Route Changes
• Inbound Route Changes (setup of Direct In-dial numbers etc)
• Setup of Conferences

 

Technician Training

We can provide your IT Staff with in depth technical training on the OfficeIPLink PBX. This includes the following:-

• Overview of Voice IP Communications and your network. (SIP / RTP / IAX / NAT / DNS)
• Overview of current Carrier Interface technology (PSTN, VoDSL, ISDN PRI - E1, ISDN BRI, VoIP)
• Maintenance & Upgrading of the OfficeIPLink™ PBX
• Overview of underlying technologies within the OfficeIPLink™ PBX
• Integrating with the OfficeIPLink™ PBX
• Advanced Extensions Maintenance (Add/Rename/Remove)
• Advanced User Maintenance (Add/Rename/Remove & Security rights)
• Advanced Setup of Voicemail
• Advanced Configuring Phones using the provisioning tool
• AdvancedSetup of IVR  and Changes
• Advanced Setup of Queues and Changes
• Advanced System Backup
• Advanced Time Based Routing Maintenance
• Advanced Outbound Route Changes
• Advanced Inbound Route Changes (setup of Direct In-dial numbers etc)
• Setup of Conferences
• Setup/Change Announcements
• New Recordings

All subjects marked with advanced, refer to the same training provided under Administrator training, except with far more detail suitable for an IT staff member

 

Custom Training

We can design a course based around your requirements, which can contain elements of any of the above. If there is a specific training need, we can prepare a training course to suit. Please contact us to discuss your requirements.