One of the powerful features of the OfficeIPLink™ PBX is the Reception Console.

As standard feature of the OfficeIPLink™ PBX, this application can be accessed from all workstations that you need.

Features include

For the receptionist

All actions are available withing two clicks of the mouse.

• See who is available or not.
• Transfer directly to destination extension or to voicemail.
• Ability to pickup ringing phones.
• Realtime search and filter of extensions (great for big companies with hundreds of extensions).
• Manage Conference Rooms

For call center supervisors

Not only you can see extension status, but also a quick glimpse of queues.

• Extension status
• See agents logged into a queue.
• See agent status (paused, logged off, invalid).
• See every call waiting on the queue with its timer.
• Filter extension list to only queue members with one click.
• Spy or whisper to your agents.

For normal users

• Extension status
• Call notifications (callerid number and name, call from queue).
• Directory integration, live search or dial to any typed number.
• Call control: transfer out, hangup, pickup, etc.